Privacy Policy

Last updated: 7 October 2026

Lmdina Events respects your privacy. This policy explains how we collect and use personal information when you visit our website, submit an enquiry, complete one of our Facebook or Instagram lead forms, or use our event planning services.

1. Who we are

Lmdina Events is operated by I’MDINA EVENTS SARL, a company based in Morocco.

ICE: 003032070000073
Registered address: RÉS SALMA IMM G 1ER ETTAGE APPT N° 2 ANGLE RUE RIF ET IBN TOFAIL, MARRAKECH, Morocco
Email: [email protected]
Telephone: +212 651-381310
Website: https://lmdinaevents.com/

We are responsible for the personal information we collect for the purposes described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact details: your name, email address, telephone number, country and preferred contact method.
Event details: your preferred date, destination, venue, guest count, estimated budget, planning stage and service requirements.
Communications: enquiries, messages and information you share through forms, email, telephone, WhatsApp or social media.
Booking information: information needed to prepare quotations, manage contracts, issue invoices and coordinate your event.
Website information: browser and device details, pages visited, interactions with our website, referral sources and cookie preferences.

Please provide only information relevant to your enquiry. If an event requires information about health, accessibility, religious preferences or other sensitive matters, we will explain why it is needed and obtain consent where required.

3. How we use your information

We use personal information to:

Respond to enquiries and discuss venues, availability, pricing and planning options.
Prepare quotations and take steps towards a booking at your request.
Manage bookings, payments, contracts and event arrangements.
Communicate with suppliers involved in delivering your event.
Maintain business records and meet applicable legal obligations.
Protect our website, prevent misuse and resolve problems.
Understand website and advertising performance, subject to applicable consent requirements.
Send optional promotional communications when we have the necessary permission.

Where applicable, our legal bases include taking steps at your request before entering a contract, performing a contract, meeting legal obligations, your consent, and our legitimate interests in administering and protecting our business.

Submitting an enquiry does not automatically subscribe you to promotional emails or newsletters.

4. Facebook and Instagram lead forms

When you submit a Lmdina Events form on Facebook or Instagram, we receive the information you choose to submit. Some fields may be prefilled by Meta using information associated with your account.

We use these details to respond to your enquiry and discuss your event through the contact details you provide, including by email, telephone or WhatsApp where appropriate.

Meta also processes information under its own Privacy Policy.

5. Who we share information with

We may share relevant information with:

Authorised team members and service providers assisting with enquiries and bookings.
Website hosting, form delivery and email providers, including EmailJS and Google services.
Meta when you use its lead forms or communicate with us through its platforms.
Venues, caterers, accommodation providers, transport providers and other event suppliers where necessary to arrange your event.
Accountants, professional advisers, payment providers or authorities where required for business administration or legal obligations.

We limit the information shared to what is needed for the relevant purpose. We do not sell your personal information.

6. Cookies and website analytics

Our website and landing pages use cookies and similar technologies for essential functions and, where applicable, analytics and advertising measurement.

Tools used on our pages include Google Analytics, Google Ads and Microsoft Clarity. Microsoft Clarity helps us understand website use through features such as heatmaps and session recordings of page interactions. Microsoft may also process information for purposes described in its Privacy Statement.

Google’s use of information is described in its Privacy Policy.

Where consent is required, optional tracking technologies should operate only after you accept them. You can change or withdraw your choices through:

[Insert a link to your working cookie preferences control.]

You can also manage cookies through your browser settings.

7. International processing

Lmdina Events operates in Morocco. Information submitted by people in the United Kingdom, France or other countries may therefore be accessed and processed in Morocco.

Some technology providers and event partners may also process information in other countries.

[Insert your confirmed international transfer arrangements, including applicable safeguards and how individuals can obtain further information or a copy of those safeguards.]

8. How long we retain information

We retain personal information only for as long as it is needed for the purposes described in this policy.

Enquiries that do not lead to a booking: normally up to 24 months, unless an ongoing discussion or another justified purpose requires longer retention.
Booking and financial records: for the period required by applicable accounting, tax, contractual and other legal obligations.
Promotional contact information: until you withdraw consent or unsubscribe, where consent is the basis for those communications.
Technical and analytics information: according to the relevant tool settings and the period needed for website measurement, security and troubleshooting.

We may retain a limited record of an objection or unsubscribe request to ensure we respect your preferences.

9. Your privacy rights

Depending on the laws that apply, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion of information.
Restrict or object to certain uses of information.
Receive or transfer eligible information in a portable format.
Withdraw consent where processing depends on consent.

You can object to direct marketing at any time.

Withdrawing consent does not affect processing that was lawful before withdrawal.

To make a request, email [email protected]. We may request information reasonably necessary to verify your identity and will respond within the applicable legal time limits.

You may also complain to the relevant data protection authority, including the ICO in the United Kingdom, the CNIL in France or the CNDP in Morocco.

10. Security and policy updates

We use reasonable organisational and technical measures to protect personal information against unauthorised access, loss or misuse.

We may update this policy when our services, systems or legal obligations change. The latest version will appear on this page with an updated date.

For questions about this policy or your information, contact [email protected].